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Transforming ODP Business Solutions® Customer Experience

 

Staying competitive and agile is what drives many businesses to embark on digital transformation. Collectively, this journey will cost nearly $4 trillion by 2027.

At ODP Business Solutions, we’re investing in digital technology right alongside our customers. We’ve reimagined our approach to engaging our customers and delivering the products, services and solutions they need to help keep their organizations running efficiently and effectively. Many of our customers reflect the 64% of B2B buyers that prefer to make purchases online. In addition to making online purchases, they are also looking online for information and insights to help guide their purchasing decisions.

We have created a new digital experience that helps meet those needs by empowering customers to access their preferred level of information and support. Customers can now browse our online catalog and place easily orders. By creating an account, they can view customized pricing. The updated website also provides access to our comprehensive resource hub for information and tools. From how-to guides to case studies and videos, the ODP Business Solutions resource center offers insights for a variety of industries.

While our new digital platform provides additional self-service options, we recognize that some situations require a more personalized approach. Our team will continue to offer customized, one-on-one support to provide customers with tailored, holistic solutions to meet any workplace need that may arise.

By launching our new website, not only does it elevate our customer experience, but this dynamic platform brings ODP Business Solutions to life, serving as a valuable resource for businesses who work with us today and those who will work with us tomorrow. 

 

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