Directions to navigate through the menu.

 

 

 

 

Step 1: Find your order

Click here to see a list of all of your orders, click on the one that includes the article or articles you want to return to get into your "Order Details" page, and click on the "Create Return" blue option, placed on the top right corner of the shipment section of your article.

 

Step 2: Select Items

Select the items you want to return and select the reason why you want to return it.

 

Step 3: Confirm Refund

Make sure the amount we are refunding, the destination account (where the refund will be sent), and your return address are all correct and match your original payment and order details.

Step 4: Send Return

Select the option that works better for you:

 

Option A: Print Label

If you can print a label and prepare your package,
choose “Print a label” and click Submit Return.
Print the provided label, place it securely on your package, 
and either drop it off at any FedEx/UPS location or leave
it in your usual delivery area for carrier pickup.


Option B: Carrier Pickup

If you are unable to print a label, select "Can
not print a label", and click Submit Return.
We'll schedule a carrier to pick up your package and
email you the estimated pick update. Just ensure your
items are securely packaged and ready for pick up.


 

If you are having issues with your return, please contact Customer Service at 888.263.3423

You may submit only one online return request per order. If a return has already been placed on an order, the "Submit Return" button will not be available. Please contact Customer Service if you need to return an additional item from the same order. Click here for more details about our return policy.