ODP Business Solutions®
Shredding and Storage Services
Terms and Conditions
Updated: October 28 2025
Section I. Scope
Section II. Subscription Terms
Section III. Additional Terms for Shredding and Storage Services
Section IV. Additional Terms for all Services
I. Scope
These Services and Subscriptions Terms and Conditions (“Terms” or “Agreement”) are applicable to purchases of certain services and subscriptions identified within these Terms, including document shredding and storage services (collectively, the “Services”). These Terms are between you and ODP Business Solutions, LLC and/or its affiliates or subsidiaries (“ODP Business Solutions” “ODP", “us”, “we” or “our”), and govern our respective rights and obligations for the Services. These Terms, together with our Site Terms of Use and Privacy Policy, as well as all other applicable terms, conditions, limitations and requirements on the ODPBusinss.com website (the “Website”), constitute the entire agreement between you and ODP related to the Services. IF YOU ENROLL IN A SUBSCRIPTION AND/OR PURCHASE A SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS AND YOU AGREE TO COMPLY WITH THESE TERMS.
THESE TERMS REQUIRE SETTLEMENT OF DISPUTES THROUGH BINDING ARBITRATION AND CONTAIN A WAIVER OF YOUR RIGHTS TO BRING A CLASS ACTION AND HAVE A JURY TRIAL. SEE SECTION VI BELOW. Please read these Terms carefully.
II. Subscription Terms
PLEASE NOTE THESE AUTOMATIC RENEWAL TERMS FOR SUBSCRIPTION SERVICES.
The following additional terms apply generally to Services purchased from ODP and provided by ODP on a recurring basis (“Subscription Services”). ODP currently offers the following Subscription Services under these Terms: 1) the ability to purchase document shredding services that renew automatically on a monthly basis, until you cancel your subscription (a “Shredding Services Subscription”); 2) the ability to purchase document storage services that renew automatically on a monthly basis, until you cancel your subscription (a “Storage Services Subscription”); and 3) the ability to purchase document shredding and storage services that renew automatically on a monthly basis, until you cancel your subscription (a “Shredding & Storage Services Subscription”).
By signing up for Subscription Services with ODP, you agree that YOUR SUBSCRIPTION SERVICE WILL AUTOMATICALLY CONTINUE AND THAT we may AUTOMATICALLY charge the payment method associated with your Account (defined below) FOR ALL APPLICABLE FEES AND TAXES on a recurring basis AT THE START OF EACH APPLICABLE SUBSCRIPTION PERIOD until you cancel YOUR Subscription Service as DESCRIBED BELOW. TO AVOID FUTURE CHARGES, CANCEL BEFORE YOUR RENEWAL DATE.
You may cancel your Subscription Service at any time. IF YOU WISH TO TERMINATE A SUBSCRIPTION SERVICE, LOG IN TO YOUR ACCOUNT AND GO TO THE SUBSCRIPTIONS OPTION ON THE MENU BAR AND THEN CLICK ON THE SERVICES TAB. IF YOU EXPERIENCE ANY TECHNICAL DIFFICULTY, CONTACT OUR CUSTOMER CARE TEAM AT 888-2-OFFICE (888-263-3423) OR SEND AN EMAIL TO ODPBSHREDDINGSERVICES@ODPBUSINESS.COM.
The following additional subscription terms apply to all Subscription Services:
The nonrefundable fee for a month-to-month Subscription Service varies based on the number of bins or boxes picked up and the frequency of pickups (monthly, bi-weekly, or weekly), plus any applicable taxes. The monthly fee will be disclosed to you during the check-out process for purchasing a Subscription Service.
A Subscription Service will be automatically renewed on a month-to-month basis on the same date as your enrollment date in the following calendar month (a “Renewal Date”), unless you cancel. For example, if you enroll in a Subscription Service on March 7, your Subscription will renew on, and you will be charged on, April 7.
Unless you update your method of payment or cancel your subscription, the Subscription Service fee will be automatically billed to the method of payment you use when you create your Subscription. Fees are subject to change in ODP’s discretion, upon notice to you to the extent required by law. ODP may cancel, terminate, modify, or eliminate a Subscription Service offering in its sole discretion at any time with or without notice to you.
Cancellation: You can cancel your Subscription Service at any time before your applicable Renewal Date by calling 1-888-2-OFFICE (1-888-263-3423) or online by logging into your ODP Account and accessing the “Subscriptions” option to adjust your Shredding Services Subscription settings. Fees previously paid for your Shredding Services Subscription prior to the effective date of cancellation will not be refunded.
III. Additional Terms for All Shredding and Storage Services
FEES, PAYMENT, AND DISCOUNTS
You are required to pay the charges applicable to the Services and any other applicable charges, including applicable taxes and other fees. Credit cards and account billing are the only method of payment accepted for Services on the Website. Fees may be charged in advance of us providing the Services and/or on a periodic basis.
If your method of payment becomes invalid at any time during a Subscription Service period or if the charge is otherwise rejected, we will send an email to the email address associated with your Subscription Service notifying you that the Subscription Service has been placed on hold. Your Subscription Service will remain on hold and no additional orders will be processed or shipped until the information is updated.
NOTIFICATIONS
Services are provided in partnership with one of ODP’s service providers. All communications regarding your pickups, scheduling, appointments, and transportation of bins or boxes will come directly from our service provider.
If any problems arise with your Account, the delivery address, or the method of payment associated with your Subscription Service, we (or our service provider) will notify you via email using the address associated with your Subscription Service asking that you resolve the problem. Your Subscription Service will be placed on hold and no additional orders will be processed until the problem has been resolved.
SCHEDULING PICKUPS
For pickups at your home or office, ODP or its service provider will use reasonable efforts to schedule a mutually convenient date and time. You acknowledge that circumstances outside of our control may cause delays in our ability to schedule a pickup on your desired timeline. You release ODP and its service provider from all liability from any direct or indirect damages if we are unable to schedule a pickup at your desired time or resulting from any delays.
ACCEPTABLE CONTAINERS
· For one-time Shredding Services, you may submit safe materials, as defined below, in your own boxes. Plastic bags are not acceptable.
· For Shredding Service Subscriptions, ODP or its service provider shall provide you with the bins in which to place safe materials, as defined below. You may choose from either of the following two options:
1) 65-gallon bins, which are totes on wheels, and which hold approximately 230 lbs. or eight 1.2 cubic foot document storage boxes; or
2) 32-gallon consoles, which hold approximately 100 lbs. Consoles are stationary containers designed for an office environment.
· For Storage Service Subscriptions, you may submit safe materials, as defined below, in standard storage boxes that measure 15” x 12” x 10”. A typical Bankers Box® holds approximately half a drawer of letter-size or legal-size files and weights 30 lbs. when full. Plastic bags are not acceptable.
SAFE MATERIALS
· You shall not submit boxes with, or place into shredding bins, any material that is highly flammable, may attract vermin or insects, or is otherwise dangerous or unsafe to store or handle, or any material that is regulated by federal or state law or regulation relating to the environment or hazardous materials.
· You shall not place into any bin or box for shredding or storage services any negotiable instruments, jewelry, check stock or other items that have intrinsic value.
· For shredding services: You warrant that you shall only place paper-based materials in the shredding bins.
· You agree to reimburse Office Depot for damage to equipment or injury to personnel resulting from your breach of this warranty.
STORAGE CONTENTS
· Value of storage contents: Customer declares, for the purposes of this Agreement, that (a) with respect to hard-copy (paper) records, microfilm, and microfiche stored pursuant to this Agreement, the value of such stored items is $1.00 per carton, linear foot of open-shelf files, container or other storage unit, and (b) with respect to round reel tape, audio tape, video tape, film, data tape, cartridges or cassettes or other non-paper media stored pursuant to this Agreement, the value of such stored items is equal to the cost of replacing the physical media.
· Customer’s Instructions: Customer warrants that it has full authority to store the contents and direct their disposition in accordance with this Agreement. ODP will perform services pursuant to the direction of Customer. Authority granted to any persons on standard authorization forms shall constitute Customer’s representation that the identified persons have full authority to order any service, including disposal or removal of storage contents. Such orders may be given in person, by telephone or in writing (fax, email or hard‑copy). Customer releases ODP from all liability by reason of the destruction of materials pursuant to Customer’s authorization.
TERMINATION
Office Depot may suspend or terminate these Terms without notice if (a) you are in breach of any of these Terms; (b) your use of a Service is prohibited by law or is disruptive to, adversely impacts, or causes a malfunction to the Service, Office Depot's network, or the use and enjoyment of other users; (c) Office Depot receives an order from a court; (d) Office Depot ceases to offer the Service; (e) we determine that you are abusing a Service or using it excessively; (f) you fail to pay the fees for the Service when due; (g) your bank or debit or credit card provider denies or discontinues your payment method for any reason; or (h) your debit or credit card expires and you fail to update your payment information.
IV. Additional Terms for all Services
ACCOUNTS
You may be required to have a customer account (an “Account”) to purchase some of our Services. By establishing an Account, you confirm that (a) you are the age of majority in your state of residence and (b) you have the legal capacity to enter into and be bound by these Terms on behalf of yourself or your company.
Your Account is personal to the Account owner. You are solely responsible for all use of your Account, even if unauthorized, for maintaining the confidentiality of your log-in information, and for monitoring your Account for unauthorized use. We have no liability for any unauthorized use under your Account.
You agree to the use of email or other forms of electronic communication for purposes of (a) entering into these Terms; (b) ordering Services; and (c) delivery of purchase receipts, notices, records of transactions, and other information. You waive any legal requirement that may require an original or non-electronic signature or agreement or delivery or retention of documents in paper format.
You agree that we may record, store, and monitor communications between you and ODP. You grant ODP a perpetual, irrevocable, worldwide, royalty free license to use comments, feedback, materials, or related information provided by you in connection with the Services.
LIMITATIONS ON USE AND AVAILABILITY OF SERVICES
Your use of any Service is solely for your personal or internal company purposes. You may not sell, resell, lease, rent, subcontract, sublicense or transfer the Services to others or use the Services to compete with us.
All Services are provided on an AS IS and AS AVAILABLE basis. Not all Services may be available at all times, or in all locations, or in the format generally marketed. Some Services are dependent on our ability to contact you. You must give us a current email address and telephone number where you can be reached.
ODP may, at any time and without notice or liability, limit the use or availability of Services. We will not be liable for delays, damages, or failures due to causes beyond our control, including, acts of a governmental body, acts of God, acts of third parties, fires, floods, strikes or other labor-related disputes, or other things we do not control.
LIMITED WARRANTY, DISCLAIMERS, LIMITATION OF LIABILITY, AND LIQUIDATED DAMAGES
We warrant we will use commercially reasonable efforts to provide the Services. You acknowledge and agree that the Services may not provide the results you desire. If any portion of the Services fails to conform to the foregoing warranty, and you give us written notice of such nonconformity within thirty (30) days from completion of the Service, we will re-perform the nonconforming Services. THE REMEDY EXPRESSLY SET FORTH ABOVE IS YOUR SOLE AND EXCLUSIVE REMEDY AND OUR ENTIRE LIABILITY FOR ANY BREACH OF WARRANTY.
ODP shall not be liable for any loss or destruction of, or damage to, bins, bin contents, boxes, box contents, information, or materials provided to ODP in connection with the Services (“Materials”), including costs resulting from a loss of Materials constituting a breach of data security or confidentiality, unless such loss or damage resulted from ODP’s negligence. If liable, the amount of ODP’s liability is limited as stated above. Materials are not insured by ODP against loss or damage, however caused. If your Materials are placed in the custody of a third-party carrier for transportation, the carrier shall be solely responsible for any loss or destruction of, or damage to, such Materials while in the custody of the carrier.
EXCEPT AS SET FORTH IN THESE TERMS, THE SERVICES (INCLUDING, WITHOUT LIMITATION, ALL ADVICE, CONTENT, AND TRANSPORTATION) ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, OR USEFULNESS OF THE SERVICE, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SERVICES WILL BE TIMELY, SECURE, UNINTERRUPTED, ERROR FREE, OR SUCCESSFUL. WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS. NO ADVICE, RESULTS, CONTENT, OR MATERIALS, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICES SHALL CREATE ANY WARRANTY.
IN NO EVENT SHALL ODP (OR ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, OR AFFILIATES), OR ITS THIRD-PARTY LICENSORS, PROVIDERS, OR SUPPLIERS, BE LIABLE FOR: (A) ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOSS OF REVENUE OR DAMAGE TO OR LOSS OF DATA ARISING OUT OF THE USE, PARTIAL USE, OR INABILITY TO USE THE SERVICES, OR COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY MATERIALS, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION (INCLUDING WITHOUT LIMITATION, THOSE ARISING UNDER CONTRACT, TORT, NEGLIGENCE, OR STRICT LIABILITY), EVEN IF ODP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES, OR (B) ANY CLAIMS AGAINST YOU BY ANY OTHER PARTY.
IN NO EVENT SHALL OUR TOTAL LIABILITY FOR ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT) ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE PREVIOUS 12-MONTH PERIOD IN THE CASE OF A SUBSCRIPTION SERVICE OR THE ACTUAL AMOUNT PAID BY YOU FOR A ONE-TIME SERVICE.
CERTAIN JURISDICTIONS’ LAWS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF IMPLIED WARRANTIES AND OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, OUR EXCLUSIONS OR LIMITATIONS APPLY TO YOU ONLY TO THE MAXIMUM EXTENT ALLOWED BY SUCH LAWS.
INDEMNIFICATION
You agree to indemnify, hold harmless, and defend (at our option) ODP, its officers, directors, employees, affiliates, agents, and subcontractors, and any other third-party provider who furnishes Services to you against all claims, liabilities, damages, costs and expenses, including reasonable attorney’s fees, in any way related to or arising from (a) the violation of applicable laws, regulations, or these Terms by you; (b) the violation of rights of any third party; (c) claims for infringement of any intellectual property rights arising from your use of the Services, the Software, or the internet; or (d) any personal injury, death, or property damage attributable to you. Defense counsel must be reasonably acceptable to ODP. ODP reserves the right to employ its own counsel at its own expense. You agree not to settle any loss without the ODP written consent, which will not be unreasonably withheld.
ARBITRATION AGREEMENT AND WAIVERS OF CLASS ACTION AND JURY TRIAL
These Terms are governed by the laws of the State of Florida, U.S.A. In the event of any controversy or dispute arising out of or relating to these Terms, the parties to such controversy or dispute shall meet and seek resolution in good faith. Any controversy or claim arising out of or relating to these Terms or the breach thereof, which is not resolved within thirty (30) days or such longer period as may be mutually agreed upon between the parties, will be submitted to binding arbitration in accordance with the procedures set forth below.
Arbitration Procedure. Any such binding arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules, and shall be held in Palm Beach County, Florida. One arbitrator shall be appointed in accordance with the rules of the AAA. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Fees and Costs. Each party to any binding arbitration under this provision shall bear its own costs, fees, and expenses of arbitration. However, ODP shall pay all filing and administration fees charged by the arbitrator up to $1,000. If the arbitrator issues an award in ODP’s favor, you will not be required to reimburse ODP for these filing and administration fees.
Award. The arbitrator’s decision and award shall be in writing, and counterpart copies thereof shall be delivered to each of the parties simultaneously. In rendering such decision and award, the arbitrator shall not add to, subtract from or otherwise modify the provisions of this agreement to arbitrate or any agreement entered into pursuant hereto. Any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred, but in no event attorneys’ fees. Under no circumstances will you be permitted to seek recovery for, and you hereby waive all rights to claim, punitive, incidental, and consequential damages and any other damages, other than for actual out-of-pocket expenses and statutory damages, and waive any and all rights to have damages multiplied or otherwise increased.
LIMITATION OF OTHER PROCEEDINGS AND CLASS ACTION WAIVER
Each party agrees that it will not file (nor will it cause any other person or entity to file) any suit, motion, petition, or otherwise commence any legal action or proceeding which may be submitted to arbitration pursuant to these Terms. Upon the entry of an order dismissing or staying any such action or proceeding in a court, the party which filed such action or proceeding shall promptly pay to the other party the attorneys’ fees, costs, and expenses incurred by such other party prior to the entry of such order. Moreover, BY AGREEING TO ARBITRATION IN ACCORDANCE WITH THIS PROVISION, YOU WAIVE YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER IN ANY ACTION AGAINST ODP REGARDING ANY CLASS CLAIM YOU MAY HAVE AGAINST ODP, INCLUDING ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS.
ODP and you agree that the Circuit Court of the Fifteenth Judicial Circuit in and for Palm Beach County, Florida or the Southern District of Florida, West Palm Beach Division, as applicable, will have exclusive jurisdiction to hear and determine any claims or disputes arising out of or related to these Terms of Use that are not subject to binding arbitration as set forth herein. You expressly submit and consent in advance to such jurisdiction in any action or suit commenced in such court, and you hereby waive any objection that you may have based upon lack of personal jurisdiction, improper venue or forum non conveniens. If you do not agree, please do not use this Site. If you choose to access this Site from another location, you do so on your own initiative and are responsible for compliance with applicable local laws.
All obligations under these Terms that expressly or by their nature would continue beyond the cancellation, termination, or expiration of these Terms shall survive such cancellation, termination, or expiration.
ODP’s failure to insist upon strict compliance with any of the provisions of these Terms shall not be construed to be an ongoing or future waiver of such terms. If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall not be affected or impaired, and the unenforceable portion shall be construed as nearly as possible to reflect the original intentions of the parties.
These Terms are the entire agreement between you and ODP regarding the subject matter of these Terms and supersedes any prior or contemporaneous agreements whether written or oral. Any changes by you to these Terms, or any additional or different terms in your purchase orders, acknowledgements or other documents, written or electronic, are void.
You may not assign these Terms without our written consent, and any attempted assignment shall be void. We may assign, delegate, or transfer our obligations under these Terms to our affiliates without your consent. Any Services under these Terms may be delivered by ODP or its contractors and suppliers.
You and ODP are entering into these Terms as independent contractors. These Terms does not create an employment relationship. Except as set forth in these Terms, neither has the authority to bind the other to any third party or otherwise to act in any way as the representative of the other.
Notices to ODP under these Terms shall be sent in writing to ODP at 6600 North Military Trail, Boca Raton, FL 33496, and shall be effective upon receipt. We will send notices to you by email, phone, text, posting or at your Account address, as applicable, which shall be deemed given: (a) when sent to your registered email address; or (b) when deposited in the United States mail addressed to you at last-known address; or (c) when hand delivered to your last known address, as applicable.
